How To Build An Effective Team To Deliver A Consistent Customer Experience
“Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence” – Shery Sandberg
As an owner of a growing business, have you regularly gone into the office with a list of things to do and then, at the end of the day, discovered you have done hardly any of them?
Are you busy reacting to questions and issues from your staff and your customers?
In 2016 research by The Alternative Board, 77% of business owners and leaders spend most of their time reacting to issues and urgent tasks and not enough time planning and thinking strategically.
Building a team is not just about finding people who have the right skills to do the job. It is about building a team who buy into and share your business aspirations and goals (vision), who share your values and want to be part of the journey (mission) in reaching your final destination.
You business culture and how you engage with your team is fundamental to your growth and when done well, means profit growth of up to 4.2 times.
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